Privacy Policy

1. INTRODUCTION

AP Helpmeet Inc. ("HelpMeet", "we", "us", or "our") respects your privacy and is committed to protecting your personal data with the same level of care, structure, and accountability that we apply to our professional cleaning and property support services.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal data when you use our website, communication channels, or avail of our services.

2. SCOPE AND APPLICABILITY

This Privacy Policy applies to all individuals who:

• Access our website (https://www.helpmeet.com.ph)
• Book or inquire about our services
• Communicate with us via email, chat platforms (e.g., Tidio), SMS, WhatsApp, Viber, or social media

Our services are designed and delivered within the Philippines, particularly in Metro Manila and other key cities.

If you access our services from outside the Philippines, you acknowledge and agree that:

• Your personal data will be processed in the Philippines
• Philippine laws shall govern such processing
• Data protection standards may differ from those in your jurisdiction

3. INFORMATION WE COLLECT

We may collect the following categories of personal data:

3.1 Personal Information

• Full name
• Mobile number
• Email address
• Service address and location details
• Booking and service details
• Property details (e.g., size, property type, access instructions, presence of pets, and specific conditions related to the requested service)

3.2 Verification Information (if applicable)

• Government-issued identification
• Additional information required for verification or compliance

3.3 Payment Information

• Payment confirmations and transaction records
• Payments are processed through secure third-party providers
• HelpMeet does not store full credit/debit card details

3.4 Technical and Usage Data

• IP address
• Browser type and device information
• Website usage data (via cookies and analytics tools)

3.5 Communication Data

• Messages, inquiries, feedback, and service-related communications sent via email, chat platforms, SMS, or social media

3.6 Account and Preference Data (Future Feature)

If user accounts are introduced:

• Saved preferences
• Booking history
• Stored contact and service information

3.7 Operational Media

We may collect photographs or videos of specific areas within the Service Location where services are performed.

Such media is collected strictly for:

• Service documentation
• Quality assurance
• Quotation validation
• Dispute resolution
• Internal training and process improvement

We take reasonable steps to ensure that such media focuses only on relevant service areas and avoids capturing sensitive personal information where possible.

4. HOW WE COLLECT INFORMATION

We collect personal data when you:

• Book or request services
• Fill out forms on our website
• Communicate with us via official channels
• Make payments
• Browse or interact with our website
• Participate in surveys, promotions, or feedback activities

5. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

5.1 Service Delivery

• Process and manage bookings
• Deliver and complete requested services
• Coordinate schedules and service details
• Assess project scope, prepare custom estimates, schedule site inspections, and communicate service quotations based on data submitted via request forms.

5.2 Customer Support

• Respond to inquiries and requests
• Resolve service issues and concerns

5.3 Payments and Transactions

• Process payments via secure third-party providers
• Maintain transaction and billing records

5.4 Business Operations and Improvement

• Improve service quality and operational processes
• Analyze usage patterns and performance

5.5 Marketing and Communication

• Send occasional updates, reminders, or promotional offers via SMS, email, or messaging platforms
• Deliver relevant services and offers based on your needs
• By providing your contact details, you agree to receive service-related and occasional marketing communications
• You may opt out of marketing communications at any time

5.6 Legal and Security Purposes

• Detect fraud, misuse, or unauthorized activity
• Enforce our Terms of Service
• Comply with applicable laws and regulations

6. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Contractual necessity — to fulfill service bookings
• Legitimate business interests — to improve services and ensure security
• Legal obligations — to comply with applicable laws
• Consent — where required, such as for marketing communications

7. SHARING OF INFORMATION

We may share personal data with:

• Authorized employees and personnel
• Service providers and Contractors (only as necessary for service delivery)
• Payment processors and financial institutions
• Technology providers (e.g., Google Workspace, Tidio, hosting services)
• Marketing and analytics platforms (e.g., Meta/Facebook, Google)
• Government or regulatory authorities when required by law

We do not sell personal data.

8. CROSS-BORDER DATA TRANSFERS

Some of our service providers may process data outside the Philippines. In such cases:

• We use reputable providers with appropriate security standards
• We take reasonable steps to protect your data
• Processing remains aligned with the Data Privacy Act

9. DATA RETENTION

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Service delivery and fulfillment
• Customer support and dispute resolution
• Business operations and service improvement
• Legal, regulatory, tax, accounting, and compliance obligations

Booking records, communications, invoices, payment records, and related operational documentation may be retained for up to seven (7) years, or such longer period as may be required or permitted by applicable law, regulatory requirements, legal proceedings, insurance requirements, fraud prevention needs, or legitimate business purposes.

Photographs, videos, inspection records, incident reports, and other operational documentation may be retained for quality assurance, training, dispute resolution, insurance, legal, safety, or operational purposes for as long as reasonably necessary.

Upon expiration of the applicable retention period, personal data will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and reasonable business practices.

10. DATA SECURITY

We implement structured organizational, physical, and technical safeguards, including:

• Controlled access to systems and personal data
• Use of secure and reputable platforms
• Internal confidentiality and data handling protocols
• Regular review of access and data usage

While we take reasonable steps to protect your data, no system is completely secure. Users are encouraged to protect their own information.

11. YOUR RIGHTS (UNDER THE DATA PRIVACY ACT)

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent (where applicable)
• Request deletion or blocking of data, subject to legal limitations
• Object to certain types of processing

To exercise these rights, you may contact us using the details below.

Please note that exercising certain rights, such as objecting to processing or requesting deletion of data, may limit or prevent our ability to provide services where such data is necessary for service delivery, coordination, or compliance with legal obligations.

12. COOKIES AND ANALYTICS

We use cookies and similar technologies to:

• Analyze website traffic (e.g., Google Analytics, Microsoft Clarity, and similar analytics tools)
• Improve website functionality and user experience
• Support marketing and advertising efforts (e.g., Meta/Facebook Pixel and similar tools)

These tools may collect data to help deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You may manage cookie preferences through your browser settings.

13. PRIVACY OF MINORS

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors without parental or guardian consent.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review their respective privacy policies.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on our website and will take effect upon publication.

16. DATA PRIVACY CONSENT

By using our website or booking our services, you consent to the collection, processing, and storage of your personal data in accordance with this Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173).

17. CONTACT INFORMATION

For any questions, requests, or concerns regarding this Privacy Policy or your personal data:

Email (General): customercare@helpmeet.com.ph
Email (Privacy): privacy@helpmeet.com.ph
Mobile: +63 969 162 2259 (WhatsApp / Viber)
Address: Unit 1C, Abba 1 Bldg., 5756 Kalayaan Ave., Pinagkaisahan, Makati City, Philippines